Shipping & Returns
Shipping Australia Wide
We deliver party supplies Australia wide, with standard and express shipping options available at checkout.
Dispatch
Orders are usually dispatched within 24 hours. Dispatch is the time taken to prepare and send your order; delivery time is additional.
Estimated Delivery Times
As a general guide, Australia Post currently estimates:
| Service | Same-state delivery | Interstate delivery |
|---|---|---|
| Standard — Parcel Post | 2–4 business days | 3–6 business days |
| Express Post | 1–2+ business days | 1–3+ business days |
For example, standard delivery from Brisbane to a Queensland metro address generally falls within the same-state estimate. Sydney and Melbourne metro addresses fall within the interstate estimate. Exact timing depends on the destination postcode. Australia Post delivery guidance
Our express orders usually arrive within 1–2 business days after dispatch, although some destinations take longer.
Delivery estimates are counted from after posting and exclude dispatch time. They are estimates, not guaranteed arrival dates. Regional and remote deliveries, public holidays and network disruptions may extend delivery times.
Shipping Costs and Tracking
Shipping costs are calculated at checkout before payment, based on your order and delivery address.
Tracking is provided on every order, so you can follow your parcel’s progress.
Returns Policy
Change-of-Mind Returns
You may return new, unused and unopened items within 7 days of delivery for a refund.
Please email us before sending your return, including your order number and the items you wish to return. We’ll provide return instructions.
Customers are responsible for return shipping costs for change-of-mind purchases. Please retain proof of postage.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, contains an incorrect item or you believe a product is faulty, please email us with your order number and details of the issue. Photos, where available, can help us assess the problem.
We’ll assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law. For a major problem, you can choose a refund or replacement. For a minor problem, we may provide a free repair or another appropriate remedy.
Where a product is confirmed to be faulty, we will reimburse reasonable return postage costs. Please keep your postage receipt.
Refunds
Once your return has been received and assessed, we’ll contact you about the outcome. Approved refunds will be issued to your original payment method. Your payment provider may take additional time to make the funds available.
Your Consumer Rights
Our change-of-mind conditions do not limit your rights under Australian Consumer Law. The seven-day period and unopened-packaging requirement do not apply to claims under consumer guarantees.